All first time customers must have their packages shipped to the "Bill-To" address for the first thirty (30) days. If you have a PO Box for your billing address, this is OK. We will send your package via Priority Mail.
Shipping Times: Please allow 24-48 hours for us to process your order. We do not process orders past 5:00 pm on Friday through Monday morning, or major U.S. holidays. When a package is in transit, shipping times DO NOT include weekends. All orders are shipped complete. If we are out of stock on an item ordered, we will attempt to order it from our distribution center warehouse. If your part is on backorder, we will notify you as soon as we are alerted.
Shipping Charges: New York residents must add tax to all orders. Customers are responsible for return shipping of a core if a core is required (I.E. transmission is shipped customer pays to ship the old core back).
Items too large for major US carrier such as hoods, fenders, bumpers, doors, and exhaust parts, will be shipped by truck line, Freight Charges Collect.
Customer must pay for parts before we ship.
At this time we offer the choice of USPS and major US carrier. 2nd Day Air & Next Day Air is an extra cost option available upon request, providing the order is major US carrier shippable.
Rates will vary depending on weight and size. Average orders usually arrive in 3 to 10 days.
COD Orders: We DO NOT accept COD orders.
Payment Methods: We accept Visa, Mastercard, Discover, American Express and cashiers check/money orders. All forms of payment must be received before items are shipped. Credit cards will be charged once the order is placed. If your order cannot be shipped within 30 days, by law, a full refund will be given.
Refused Shipments: Freight charges incurred by us while attempting to deliver merchandise which is refused will be billed to the customer, NO EXCEPTIONS.
Backorder Service: Our goal is to fill every order within 24 hours of placement. In the case the item is temporarily out of stock, we will place this item on our backorder service. This will automatically ship as soon as it comes in. We believe our customers prefer to be charged for these items at the initial order time so when it does come in we can expedite the item. However, if you prefer to be charged for backorder items when shipped or wish to cancel an existing backorder item to receive a refund contact us directly. If you dont wish to take advantage of this service, please let us know upon ordering.
Online Catalog and Accessories Pricing: All prices and availability are subject to change without notice.
Damage in transit: The carrier is responsible for all items damaged in transit. Please contact the carrier for a damage claim and KEEP ALL packaging materials. Please do not return these item to us. We will be glad to assist you in filing a claim with your carrier.
Returns are Guaranteed: Please contact us if you are dissatisfied with an item - - note: No unauthorized returns will be accepted. Damaged or missing items must be reported within 24 hours. Please enclose a copy of the original invoice and short description of the problem after talking to our parts representative. We will accept the return provided it is unused, in original box/package, is in like new condition and returned within 20 days of original invoice. No refunds or exchanges after 20 days.
Returned of Items ordered in error WILL BE subject to a 15% restocking fee. Do not return merchandise to us COD or Postage Due, these returns will be refused.
Mopar Performance Parts
: Part numbers that begin with the letter "P" are sold as is and carry no warranty. Any parts found defective or damaged upon receipt must be reported to us within 48 hours of receipt.
Special ordered and Electrical parts CAN NOT BE RETURNED - all sales are final. If we are in error in shipping we will promptly refund your return freight charges. Body panels are not returnable due to minor dings, scratches and dents. Refunds will not be authorized on items that have been altered and/or painted.
I live in Canada, do you ship here?
- JeepsAreUs.com's preferred shipping method is Fedex. You are responsible for all taxes and brokerage fees at the time of delivery for your order. This amount is in addition to the shipping charges paid on your order. To learn more about what the theses taxes and fees may cost please visit http://www.thefinalcost.com/
I live in a US Territory, do you ship here? - Yes. If you live in American Samoa, Guam, Puerto Rico, the Marshall Islands, the Federated States of Micronesia, or the Northern Mariana Islands, please choose United States as your country when completing your order.